Privacy Policy

Henan Ideal Machinery Equipment Co., Ltd. ("Ideal Machinery," "we," "us" or "our") is a manufacturer and exporter of Mini Dumpers and Mobile Light Towers, based in Xuchang, Henan, China. We serve distributors, importers, rental companies, engineering contractors and end-user enterprises in markets around the world.

This Privacy Policy applies to personal information we handle through our website, inquiry forms, business communications, and our product selection, OEM/ODM, quality inspection, export logistics, spare parts and after-sales support services. By using our website or sharing information with us, you acknowledge the practices described in this policy.

This policy takes effect on January 1, 2026.

We collect only the information we need to respond to you, deliver our products and services, and operate our website.

Information you provide to us

• Contact details, such as your name, company name, job title, phone number, country and business address.
• Inquiry details, such as the products you are interested in, quantities, configurations, target markets and customization requirements, including OEM/ODM and brand customization needs.
• Order and transaction information, such as shipping details, billing details, import documentation and delivery preferences.
• Communications you send to us, including messages, feedback and after-sales or spare parts requests.
• Information you share during factory audits, inspections or site visits, such as visitor names and company affiliation.

Information collected automatically

• Device and browser information, such as IP address, browser type, operating system, language and screen settings.
• Usage information, such as pages viewed, links clicked, referring websites, time spent on pages and the date and time of your visit.
• Approximate location, derived from your IP address, to help us understand which markets visit our website.

Information from other sources

We may receive business contact information from trade exhibitions, business directories, B2B platforms, logistics partners and publicly available sources. We use this information only for legitimate business purposes.

We use personal information to:

• Respond to inquiries, prepare quotations and recommend suitable models and configurations.
• Manage orders, production, quality inspection, export logistics, customs documentation and delivery.
• Provide spare parts supply, technical support and other after-sales services.
• Arrange factory audits, inspections and meetings.
• Communicate with you about our products, services and business updates, where permitted by law.
• Maintain, secure and improve our website, products and services.
• Analyze website traffic and understand the markets and topics that interest our visitors.
• Detect and prevent fraud, abuse and security incidents.
• Comply with legal, regulatory, tax, export control and accounting obligations.

Where data protection laws require a legal basis for processing, we rely on one or more of the following:

• Contract: processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
• Legitimate interests: processing is necessary for our legitimate business interests, such as responding to inquiries, improving our services and securing our website, provided these interests are not overridden by your rights.
• Consent: where you have given consent, for example for certain cookies or marketing communications. You may withdraw consent at any time.
• Legal obligation: processing is necessary to comply with applicable laws and regulations.

Cookies are small text files stored on your device. We and our service providers use cookies and similar technologies to:

• Keep our website working properly and securely (essential cookies).
• Remember your preferences, such as language settings (functional cookies).
• Understand how visitors use our website so we can improve it (analytics cookies).

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of our website function. Where required by law, we will ask for your consent before placing non-essential cookies.

We do not sell your personal information. We share it only in the following circumstances:

• Service providers: website hosting, analytics, communication tools, IT support and professional advisers who process information on our behalf under confidentiality obligations.
• Logistics and trade partners: freight forwarders, shipping lines, customs brokers, inspection agencies and banks, to the extent needed to fulfill your order and complete export procedures.
• Supply chain partners: component suppliers or authorized service partners, where needed for production, OEM/ODM projects, spare parts or technical support.
• Legal and regulatory reasons: when required by law, court order or government authority, or to protect our rights, property and safety, and those of others.
• Business transfers: in connection with a merger, restructuring, financing or sale of all or part of our business, subject to appropriate confidentiality protections.

Ideal Machinery is based in China, and we serve customers in Southeast Asia, South America, the Middle East, South Asia and other regions. Your information may therefore be transferred to, stored in and processed in China and other countries where we or our partners operate. These countries may have data protection laws that differ from those in your country.

Where required, we take appropriate steps to protect personal information transferred across borders, such as contractual safeguards and limiting access to those who need it.

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including providing after-sales and spare parts support, and to meet legal, tax, accounting, export compliance and dispute-resolution requirements. When information is no longer needed, we delete it or anonymize it.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These include access controls, secure connections and confidentiality obligations for staff and service providers.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please take care when sharing information online.

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or request restriction of certain processing.
• Request a copy of your information in a portable format.
• Withdraw consent at any time, without affecting processing carried out before withdrawal.
• Opt out of marketing communications by following the instructions in the message or by contacting us.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please reach out through our contact page. We may need to verify your identity before acting on your request, and we will respond within the time required by applicable law.

Our website and services are intended for business customers and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us through our contact page and we will take steps to delete it.

Our website may contain links to third-party websites, platforms or services. We do not control these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, we will post the updated policy on this page and revise the effective date. Material changes will take effect when posted, unless a later date is stated. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, or want to exercise your privacy rights, please reach us through our contact page. We will respond as soon as reasonably possible.

Ideal Machinery

Xuchang, Henan, China