Terms of Service

You may use the website for lawful business purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations;
• Attempt to gain unauthorized access to our systems, servers or data;
• Introduce malicious code, automated scraping tools or other software that may disrupt the website;
• Submit false, misleading or fraudulent information in any inquiry or order; or
• Copy, reproduce or redistribute website content for commercial purposes without our written permission.

Website content is provided for general information. We may update, suspend or discontinue any part of the website at any time without prior notice.

We make reasonable efforts to ensure that product descriptions, images, dimensions, capacities and performance figures on the website are accurate. However, specifications may vary by model, configuration, production batch and destination market, and images are for illustration only.

Continuous improvement is part of our manufacturing process. We reserve the right to modify designs, components or specifications without notice, provided that the Products delivered under a confirmed order continue to meet the specifications stated in the Order Confirmation in all material respects.

The Buyer is responsible for confirming that the selected Products are suitable for its intended application, terrain, working conditions and local regulatory requirements before placing an order.

Submitting an inquiry through the website does not create a binding contract. Quotations are offers valid for the period stated in the quotation, or thirty (30) days if no period is stated, unless withdrawn earlier in writing.

A binding order is formed only when we issue, or countersign, an Order Confirmation and, where applicable, receive the agreed deposit. Any change to quantity, configuration, branding or delivery schedule after confirmation must be agreed in writing and may affect price and lead time.

We may decline or cancel an order where Products are unavailable, where information provided is inaccurate, or where fulfilling the order would breach applicable law or these Terms.

• Currency and trade terms. Prices are quoted in the currency and under the Incoterms® rule stated in the Order Confirmation.
• Taxes and duties. Unless expressly stated otherwise, prices exclude import duties, customs clearance charges, value-added tax, and any other taxes or fees imposed in the destination country, all of which are the Buyer's responsibility.
• Payment schedule. The deposit, balance and accepted payment methods are set out in the Order Confirmation. Production normally begins after the deposit is received.
• Bank charges. Each party bears the bank charges levied by its own bank. The Buyer must ensure that the full invoiced amount is received.
• Late payment. We may suspend production or shipment, and retain title to the Products, until all amounts due have been received in full.

We offer brand customization, including color, decals, nameplates, packaging and configuration changes, as well as OEM and ODM projects. The scope, minimum order quantity, tooling or development fees, and lead time for each project are agreed in writing before production.

• The Buyer warrants that any trademark, logo, design or artwork it supplies does not infringe the rights of any third party, and that it holds the necessary rights to have such materials applied to the Products.
• The Buyer will indemnify us against claims arising from our use of Buyer-supplied materials in accordance with its instructions.
• Customized Products made to the Buyer's specification are generally non-cancellable and non-returnable once production has started.
• Unless otherwise agreed in writing, our pre-existing designs, tooling, know-how and general manufacturing technology remain our property.

We carry out quality checks during production and perform a pre-shipment inspection on finished Products. On request, the Buyer or its appointed third-party inspector may attend a pre-shipment inspection or conduct a factory audit at our facility in Xuchang.

• Visits must be scheduled in advance and are subject to our site safety and confidentiality rules.
• Costs of third-party inspectors and of the Buyer's travel are borne by the Buyer unless agreed otherwise.
• Where inspection is not requested, the Buyer accepts our standard factory inspection results as evidence of conformity at the time of shipment.

We coordinate orders and export logistics to the Buyer's designated port or destination in markets including Southeast Asia, South America, the Middle East and South Asia. Delivery dates in quotations and Order Confirmations are estimates and depend on timely payment, confirmation of specifications and the availability of shipping space.

• Risk of loss. Risk passes to the Buyer in accordance with the Incoterms® rule stated in the Order Confirmation.
• Packing. Products are packed for export in a manner suitable for the selected mode of transport.
• Transit damage. The Buyer should inspect the goods on arrival and notify us and the carrier of visible damage or shortage promptly, with photographic evidence, so that claims can be pursued.
• Delay. We are not liable for delays caused by carriers, port congestion, customs procedures or events outside our reasonable control.

CE marking applies only to specific certified products and configurations. Please confirm with us in writing whether a particular model carries the certification you require before placing an order. References to certification on the website do not extend to every product or variant.

The Buyer is responsible for determining and complying with the import, registration, homologation, emissions, safety and operating requirements of its destination country, and for obtaining any permits or licenses needed to import and use the Products.

We warrant that Products will be free from defects in materials and workmanship under normal use for the warranty period stated in the Order Confirmation or product documentation. Our obligation under this warranty is limited to repairing or replacing defective parts, or supplying replacement parts, at our discretion.

The warranty does not cover:

• Normal wear items such as tracks, belts, filters, bulbs, tires and consumables;
• Damage caused by misuse, overloading, improper maintenance, unauthorized modification or repair, or use of non-approved parts;
• Damage during transport after risk has passed to the Buyer, or from accident, fire, flood or other external causes; or
• Products on which the Buyer has not paid all amounts due.

We supply spare parts and technical support for our Products. Availability, pricing and lead times for parts are confirmed on request. Warranty claims must be submitted promptly with the serial number, a description of the fault and supporting photographs or video.

To the fullest extent permitted by applicable law, Ideal Machinery will not be liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, business, goodwill, rental income or project delay, arising out of or in connection with the website, the Products or the Services.

Our total aggregate liability arising from any order is limited to the amount actually paid by the Buyer for the specific Products or Services giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud or willful misconduct.

The Buyer is responsible for ensuring that operators are properly trained and that Products are used in line with the supplied manuals and local safety regulations.

All content on this website, including text, graphics, logos, illustrations, product designs, photographs and software, is owned by or licensed to Ideal Machinery and is protected by intellectual property laws. Nothing in these Terms grants you any right to use the Ideal Machinery name, logo or marks without our prior written consent.

Authorized distributors may use our marks only as permitted in a separate written distribution agreement.

Each party agrees to keep confidential any non-public technical, commercial or pricing information received from the other in connection with an inquiry or order, and to use it only for the purpose of performing the relationship. This obligation does not apply to information that is public through no fault of the recipient or that must be disclosed by law.

We process business contact details you provide in order to respond to inquiries, prepare quotations, fulfil orders and provide support. We do not sell your information to third parties, and we share it only with service providers, logistics partners and authorities where needed to deliver the Services or comply with the law.

Both parties will comply with applicable export control, sanctions and customs laws. The Buyer confirms that it, its owners and its end customers are not subject to applicable sanctions, and that Products will not be re-exported or diverted in breach of applicable law. We may refuse or suspend any transaction that we reasonably believe would violate such laws.

Each party will comply with applicable anti-bribery and anti-corruption laws and will not offer, give or accept any improper payment or advantage in connection with a transaction.

Neither party is liable for failure or delay in performing its obligations (other than payment obligations for goods already delivered) caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, government actions, trade restrictions, strikes, power or raw-material shortages, and transport disruption. The affected party must notify the other promptly and use reasonable efforts to resume performance. If the event continues for more than ninety (90) days, either party may terminate the affected order by written notice.

We may suspend or terminate your access to the website, or suspend or cancel an order, if you materially breach these Terms, fail to pay amounts when due, provide false information, or if we are required to do so by law. Either party may terminate an order for the other's material breach that remains uncured thirty (30) days after written notice.

Termination does not affect accrued rights or obligations. Provisions on payment, intellectual property, confidentiality, limitation of liability and governing law survive termination.

Unless a signed sales contract states otherwise, these Terms and any dispute arising out of or in connection with them are governed by the laws of the People's Republic of China, excluding its conflict-of-law rules.

The parties will first try to resolve any dispute through good-faith negotiation. If a dispute is not resolved within sixty (60) days, it will be submitted to the competent people's court in Xuchang, Henan, China, unless the parties have agreed in writing to arbitration or another forum.

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Changes apply to website use after posting and to orders confirmed after the effective date; orders already confirmed remain subject to the Terms in force when they were confirmed.

• Entire agreement. These Terms, together with any Order Confirmation or signed contract, form the entire agreement on their subject matter.
• Severability. If any provision is found unenforceable, the remaining provisions continue in full effect.
• No waiver. Failure to enforce a right is not a waiver of that right.
• Assignment. The Buyer may not assign its rights or obligations without our written consent.
• Language. These Terms are written in English, and the English version prevails over any translation.

If you have questions about these Terms, or need clarification before placing an order, please reach out through our contact page. Our sales team will respond with the information you need.

Ideal Machinery · Manufacturer & exporter, Xuchang, Henan, China